Welcome to piQx Imaging

 General

1. What languages does the user’s interface support?

Xcanex’s PerfeCapture software application supports 13 languages which comprises English, Arabic, French, German, Italian, Polish, Portuguese (Brazillian), Russian, Spanish, Turkish, Chinese, Korean, Japanese . There is a facility for you to select the preferred UI language during software installation or you can change the language anytime using PerfeCapture settings

2. What languages does the OCR Engine support?

The standard integrated ABBYY FineReader 10 Engine supports a total of 26 languages as listed below. The user is allowed to select any one of these languages in addition to the default English language.

Afrikaans Albanian Bulgarian Croatian Czech Danish Dutch Finnish French
German Greek Hungarian Irish Italian Latin Latvian Norwegian Polish
Portuguese (Brazillian)
Romanian Russian Slovak Slovenian Spanish Swedish Turkish  


Extended OCR support which further includes Chinese, Japanese & Korean (CJK) languages can be added by selecting the “Extended OCR Support for CJK” option during purchase (Selecting this option will add SGD$10 to the standard price).

3. What is the warranty period and what does it cover?

It comes with a limited warranty of 1 year from the date of purchase which includes servicing and replacement of parts for the scanner, scanner stand and Xcanpad if found to be defective not due to misuse or accident. The warranty does not cover shipping charges.

4. When will Macintosh OS support be available?

The development has been progressing smoothly for the past half a year, and the Mac USB driver is now finally completed after numerous unexpected hurdles. We are now testing the basic Alpha version and will proceed to the Beta version in a couple of months.At the same time we are also working on several new features and improvements for the 1st Mac version, such as a revamped page manager, ability to save/re-open unfinished projects and a flash-less scan mode for use in archives. We are doing all these due to enormous feedback from Mac users anticipating these improvements. These will stretch the release date to Dec 2016. We are focusing all our resources on its development and doing all we can to shorten the development time without sacrificing its performance and feature set.

5. What is the life expectancy of the product?

The Xcanex is expected to produce at least 50,000 scans at minimum, with actual cases lasting significantly more than that based on our endurance test results.


 Mechanical Structure

6. Can the Xcanex be transferred to the stand after mounting onto a laptop and vice-versa?

Yes. The scanner module can be easily transferred by reshaping the flexi-hook to form to a laptop’s lid or stand. However a folding line is left on the flexi-hook after every bend.

7. Will the flexi-hook break if it is bent too many times?

The flexi-hook is able withstand a minimum of 100 cycles of natural re-bending after straigthening without breaking. However abnormal usage such as high-speed continuous flexing of the hook without giving it rest shall result in metal fatigue and eventual breakage.

8. How does the Xcanex get secured to the laptop? Will it harm, damage or cause scratches to my laptop?

The Xcanex is secured by means of a “Flexi-hook” at the top end (patent pending). It is rubber coated to ensure it doesn’t scratch the laptop’s surface. The rest of the contact area with the laptop is rubber coated for the same reason. At the bottom end, an elastic strap is fastened to a hook tape (more commonly known as “Velcro”) pasted at the base of the laptop. Watch the video on “Mechanical Installation & Basic Adjustments” to learn more.

*During the course of installing and using the product, reasonable care and precaution are expected from users.  Although the Product has been designed to be durable, robust and non-harmful to other products, piQx is not liable for damages caused to the Product or to other products used in conjunction with it due to lack of reasonable care, such as continuous surface rubbing or use of excessive force.

9. Does it support attachment to all laptops, even thin ultrabooks?

The Xcanex can be mounted on most laptops with depths in between 8.2 to 11 inches regardless of its thickness. However a minimum clear space of 0.5 x 1 inch must be available near the right-hand rear corner of the laptop base for pasting of the hook tape. In most cases, there should be a suitable area adjacent or to the rear of the laptop’s foot which is good for pasting. Watch the video on “Mechanical Installation & Basic Adjustments” for illustration.

 

 

 

Installation

1. Problems with installing on Windows 8

Instructions for installing Xcanex software on Windows 8 systems
-Insert installation disk to DVD drive
-Open the DVD drive folder shown below (for example if your DVD drive is “D”)
- D:\Disk1\InstData\VM - In the folder, find Setup.exe, right click on Setup.exe and choose ‘Properties’ [See NOTE below]
-Choose ‘Compatibility’ tab
-Check ‘Run this program in compatibility mode for:’
-Choose ‘Windows 7’ option in the dropdown list (the default ‘Windows XP Service Pack 3’ option is workable too)
-Click ‘Apply’ and close the ‘Properties’ window
-Run Setup.exe

NOTE: For some Windows 8 versions, there is no “Properties” option.
In this case please select ‘Troubleshoot compatibility’ and choose ‘Try recommended settings’





 

 Scanning

10. What is the purpose of having the Xcanpad? Can a scan be done without one?

The Xcanpad is required for reliable automatic document and page detection. However in cases where the desk or table top is of high contrast with the document edges (e.g. document with white background on dark brown desk), the document or book may be placed on the desk (desk must be non-glossy with no obvious patterns) and automatic detection may still function without a Xcanpad. However if a Xcanpad is not preferred or unavailable (e.g. during travel or outdoors), scan is always possible regardless of desk surface by using manual document detection . The video on “Ad Hoc Scanning Right Off From The Desk” shows exactly how this is done.

11. How thick a book can it scan?

 Xcanex with its autofocus camera is able to scan books with thicknesses up to 3.5 inches. Scans are always sharp no matter which page they are from because of its ability to refocus on every scan.

12. What is the maximum document size that the xcanex is able to detect and scan?

 The xcanex is able to scan documents with sizes up to 12 x 9 inches (A4/letter).
For books:
- dual-page simultaneous scanning supports up to single-page size of 9 x 6 inches
- single-page scanning supports up to single-page size of 12 x 9 inches

13. What is the scanning speed of the xcanex?

 There are 2 definitions for its scanning speed/duration:
- Capture-to-capture duration: the time required to make one document capture to the next (after which users could just let the processing run in the background)
- Image processing duration: the time required to perform all the automatic post-processing, including crop, de-skew, page separation, background clean-up, text enhancement, finger image removal, page curvature correction (for books) and perspective correction.

Capture-to-capture duration is independent of PC specifications:
- with auto-focus ON: 13 seconds per capture
- with auto-focus OFF: 10 seconds per capture Capture of the subsequent document can continue without waiting for processing to complete.
For example, in book dual-page mode, 2 pages are captured simultaneously in 10 sec (AF OFF). That means 12 pages per minute, or 720 pages can be captured in an hour.

Image processing duration depends on PC specifications and document size/content.
On a 4-year old laptop with Intel i5 processor - a full size A4/letter page takes 12-15 seconds.
On the fastest i7 processor available on consumer laptops today, it takes 5-8 sec per A4/letter page.

14. Is the resolution good enough to scan stamps & photographs?

 It largely depends on the purpose. Xcanex does a great job at scanning photographs and graphics for uploading to the web or be displayed at its normal physical size on the screen. Even small documents like stamps can be digitized with vibrancy and clarity good enough for purposes like online sales. Have a look at actual scan samples here.

15. Is there a limit to how many pages it can scan? Can I scan a whole book with it?

Xcanex was originally envisioned to help with research work whereby distributed pages from many sources could be captured easily. However ever since it was introduced, there have been many requests from end customers to use Xcanex to scan a whole book, even when it requires users to flip pages manually. It was then decided to let Xcanex scan up to a maximum of 500 pages per save (depends on free PC memory) so that for users who wish to do so, they’re allowed to. With the recommended system (see system requirements at product page), a 300-page book could be scanned in approximately 1 hour (~5 pages per minute).
With our latest FlatPage update, a 300-page book with page sizes A5 or smaller, can be scanned in just over 30 minutes!

16. It is mentioned that it scans glossy documents – does it include books with glossy pages?

 Yes it scans glossy pages from books and magazines as well, without the extremely bright patches caused by reflection of flashlight and ceiling lights.

17. I see that a flash of light is produced during every capture - would it cause irritation to the user and those nearby?

The total energy that Xcanex’s flash emit is actually very low because the duration of the flash is extremely short. Therefore it does not cause eye irritation or temporary blindness, unlike those produced by powerful flash cameras. In fact, one could hardly notice it if not paying special attention.

18. Can I scan directly into an application? Does it support TWAIN ?

It does not support TWAIN. However it has a powerful feature to let users simply drag & drop or paste the selected items directly onto other applications such as reports, emails, spreadsheets or presentations without having to save to files. Witness the ease of use of the data picker in this video on “Scan & Pick Research Data Into a Searchable, Reuseable & Shareable Database”.

19. After scanning into the Business Card Organizer, how do I transfer contacts to email or phone address book? Is there any backup in case my PC crashes?

The Business Card Organizer (BCO) allows exporting of selected digital cards or the whole database as the standard and popular V-Card format. To transfer to the phone, simply email the V-Card and open it on the phone. However V-Cards do not store card images – therefore we’ve created a unique database file format called the BOA file whereby the whole database can be saved into a simple file, including the card images. To backup, simply store the BOA file in a thumbdrive and all digital cards could be imported back into the BCO anytime. This feature can also be used to easily copy or transfer the whole database to a BCO installed on another PC.

20. Is the decoded data from business cards 100% accurate? I really dislike manually editing them right after scan.

It is a fact that all business card decoding softwares in the world today are not 100% accurate, understandably due to the unpredictable and unlimited number of business card designs. This is the reason why Xcanex’s BCO stores not only the decoded digital data but also a high quality image of every card scanned. Therefore checking and editing of the decoded data need not be done right away after scan, unlike the case for non-image based card organizers.