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5 months ago (4/25/2017 3:35:25 PM)
Written by: anonymous
Can I store raw data into external hard disk?
The raw images in PerfeCaptureMac are now stored in library/application support. Their file size can be huge. Can I save them into some other places suck as external hard disk? 

 

3 months ago (6/21/2017 0:44:57 PM)
Written by: piqx yk
Can I store raw data into external hard disk?
*Sorry for the late reply - we usually get a notification when there's a new forum posting but somehow it's not working recently..

I'm afraid the raw data cannot be stored elsewhere with the current version. A typical scan of a page would generate around 2 MB of raw data (i.e. a 500 page book would take around 1GB). So unless you have been saving a lot of scan sessions, it should not be taking more than 5 GB under typical conditions. Just to be sure nothing abnormal is going on, what's the current size of your library/application support/piqx/projects folder? And how many "Project X" folders are there (with X being 1,2,3..)? 


7 months ago (2/6/2017 11:03:15 PM)
Written by: Cem
PerfeCaptureMac cannot close a session
I cannot close a session. There isn't a choice. 
On my iMac it can't scan and gets stuck with red laser light though it works on my MacMini.
 

7 months ago (2/7/2017 4:38:06 PM)
Written by: piqx yk
PerfeCaptureMac cannot close a session
a) Closing a scan session
- A scan session be closed and/or saved by quitting PerfeCaptureMac (at the menu bar or by pressing 'Command+Q').
- re-launching the PerfeCaptureMac allows you to re-open the session or create another new session

b) App gets stuck with red laser light - we'd like to get more information about this:
- what is version of the Mac OS running your iMac machine
- was there any error message
- does it happen all the time when you attempt a scan, or only occasionally
- which scan mode were you using (e.g. book single-page contiguous mode) - a screenshot or photo of the capture settings would really help
 


9 months ago (12/28/2016 11:31:07 PM)
Written by: Andrew
patch 3211, get error: Installation folder not found
When patching new patch 3211, after decompressing, execute, the error message comes out.
PerfeCapture installation folder not found.
 

9 months ago (12/29/2016 0:54:14 PM)
Written by: piqx yk
patch 3211, get error: Installation folder not found
The software patch upgrades an existing installation on your PC and it seems that it could not find a pre-existing PerfeCapture folder.
Possible reasons could be:
- no PerfeCapture was installed before on the PC
- an existing PerfeCapture installation was un-installed before you activate the patch
- PerfeCapture was installed on a folder that could not be seen or accessed by the patch

If PerfeCapture was installed before, please let us know which folder you have installed it in.
If a previous version of PerfeCapture was not installed or have been un-installed, you have to download the "Full installer" instead of the software patch.
http://www.piqximaging.com/downloads
 


11 months ago (10/25/2016 8:13:39 PM)
Written by: zaphod
Scanning Graphics
Greetings, All :)

I am trying to decide between purchasing an XCANEX or a Plustek OpticBook (probably the 3900) flatbed scanner.

I want to be able to scan books well, including doing OCR, but I also do a lot of graphics scanning where I want really good resolution and detail (I scan everything at 600 DPI).

 Also, the size of my potential items will many times be 11x17 or 12x14 (photos and old movie lobby cards).  I know that the Plustek scanners are only 8.5x11", but was wondering just how much detail I would get from the XCANEX on items that large?

I welcome any and all feedback from both professionals and amateur scanners, as well as from representatives of the company.

Thank You :)

--Zaphod

 

11 months ago (10/26/2016 1:23:58 PM)
Written by: piqx yk
Scanning Graphics
Hi Zaphod,
The advantage of the xcanex is its ability to scan books easily and quickly, with good image quality and digital page flattening. However, admittedly, it may not be suitable for applications requiring very high resolutions especially when scanning large documents. The xcanex achieves roughly 250 DPI when scanning documents measuring 9 x 12 inches. The camera may be elevated higher to achieve a larger scan area (e.g. 12 x 14) , but the resolution would drop to 150~200 DPI. I am not sure why 600 DPI is required for your purposes, but 200~300 DPI would suffice for most applications. Here's a sample scan of a 8 x 11 inch magazine advertisement done by the xcanex: 
https://www.dropbox.com/s/w8iunv3a86na1vd/A4%20size%20graphics%20scan%20sample.jpg?dl=0

 

11 months ago (10/26/2016 9:33:25 PM)
Written by: zaphod
Scanning Graphics
Thank You for the speedy reply :)

Call it a fetish (or obsession :P ), but I scan at such high DPI so as to 'faithfully' reproduce all the detail of the original items.

Your example scan of the magazine article does look nice, but when viewed at 100%, I can see many areas that a conventional, flatbed scanner would be more to my needs.

While not discounting all the advantages of the (purely) book-centered features, I guess there's no clear-cut winner between the two devices, and I'll have to give more thought to which might be best for me (if there CAN be an either/or choice here...)

Thank You again for your time :)

--Zaphod
 

11 months ago (10/26/2016 9:56:12 PM)
Written by: piqx yk
Scanning Graphics
Thanks for sharing. Yes, we have to admit that the xcanex's resolution cannot match that of a flatbed scanner (yet..). We may be working on a subsequent model with higher resolution (>400DPI) and larger scanning area (13x18 inches). If that goes through, its earliest availability would be around end of 2017. Keeping fingers crossed!
 


a year ago (4/1/2016 4:19:39 PM)
Written by: Anon
Scanner too powerful for thin pages
When scanning pages of a certain type, ie thin paper/old books the content on the next page is partially visible on the current page.  I am reluctant to use enhancement mode as this reduces the detail of the drawings im scanning, maybe xcanex could try to find a solution to this using software (algorithms?). I know putting a piece of paper between the pages solves this, however this is a bit time consuming.  I am using the scanner in monochrome mode.

 

a year ago (4/4/2016 1:58:24 PM)
Written by: piqx yk
Scanner too powerful for thin pages
Yes, we are aware of this problem (called "page bleed-through"), and that was one of the main reasons why we created the document enhancement mode to clear up unwanted backgrounds. The algorithm was much refined since its first release until now (Perfecapture3 v3.208) - Sample1 and 2 below are examples of its current effectiveness: 

Sample 1 shows that when in "photo" enhancement mode, all contents are preserved and intact (including the obvious text bleed-through). However in "Document enhancement mode", it is evident that all of the bleed-through is removed with minimal effect to the desired content and graphics.

In sample 2, much bleed-through can again be seen in the "Raw" image and it is preserved after being processed in Photo mode (notice bleed-through exists even in between text sentences), but it is mostly removed in document enhancement mode leaving behind only the desired texts. However in cases whereby extremely thin pages (i.e. very strong bleed-through!) and faint/faded contents exist together, it may be quite a challenge for the algorithm to differentiate between the strong bleed-through and faint contents (they have very similar contrasts). We suspect that that could be the case with your situation- so it might be helpful if you could send us a raw sample so that we could process it with different algorithm parameters and see if that helps. Just remember to click "Undo" (to undo the processing and produce the raw photo), save it as JPG and send it to us at yourfriend@piqximaging.com.

 

a year ago (4/5/2016 3:23:06 AM)
Written by: Anon
Scanner too powerful for thin pages
After studing two version of the same scan - one with enhancement mode and one without, I have concluded I was wrong to post about this - I without properly invesitgating the scans made the mistake of posting my inital question.  The enhancement mode did not remove any detail ( at least if it did it was very not noticable), what it did do was very expertly remove the "page bleed-through". For the material I am currently scanning I in fact prefer the pages to have "bleed-through"

 

a year ago (4/5/2016 0:49:12 PM)
Written by: piqx yk
Scanner too powerful for thin pages
Yes, some users did feedback to us that they prefer the pro-photo mode, especially in applications which require full preservation of minute details. The pro-photo mode took us a few years to perfect (we thought cleaning up the background in the document mode was tough enough, but the pro-photo mode requires removal of the page curvature shadows while keeping all other details intact, which was so much tougher..). We're glad that it turned out to be useful and our hard work paid off. Thanks again for your feedback.

 

12 months ago (9/28/2016 0:41:28 AM)
Written by: Anon
Scanner too powerful for thin pages
I bought a sheet of black construction paper and I place it behind the page being scanned.  This works great but of course it adds tedium.  But once I'm "in the zone" of a scanning session, it isn't too bad.  Fortunately it is not a problem for most of my projects.
 

12 months ago (9/28/2016 11:43:48 AM)
Written by: piqx yk
Scanner too powerful for thin pages
Thanks for sharing this with us and other users- glad to know that it's able to produce the results you desire.
 


a year ago (9/6/2016 9:48:13 AM)
Written by: jjrocks
scanned left then right pages, but they're not in order
My scanner is brand new. I watched the video and it showed scanning all left pages, and then working backwards through the right pages with the end result having the pages in the correct order.  I scanned about 20 pages but this didn't happen for me. The pdf showed the pages in the same order that I scanned them.  Could you walk me through all the steps so I can figure out what I did wrong?

 

a year ago (9/6/2016 1:51:00 PM)
Written by: piqx yk
scanned left then right pages, but they're not in order
There could be several reasons that caused this anomaly, but based on the fact that the PDF showed the pages in the same order that you scanned them, my best guess is that it wasn't in the "contiguous pages" scan mode but was instead in the "random pages" mode (as one would expect, the software would not re-arrange the pages if they were randomly sequenced). To go to the "contiguous pages" mode, click the "Page sequence mode" button (4th button from the top) and you should see a dual-column thumbnail appearing on the left. For details on how it works, you may refer to pages 68~70 of the user's manual. The user's manual could also be easily accessed by clicking the "?" button at the bottom-right corner of the Perfecapture app. Let us know if the problem persists or is resolved.

 

a year ago (9/7/2016 8:51:32 AM)
Written by: jjrocks
scanned left then right pages, but they're not in order
This worked, thank you very much!! But it's left me with a new question. The right-hand pages each have 2 numbers on them, e.g. 6/8 or 8/10, etc.  What do I do next so that it saves everything in the correct order? (Also, I thought I was clicking a down arrow.  I didn't mean to vote against your answer.)

 

a year ago (9/7/2016 1:05:54 PM)
Written by: piqx yk
scanned left then right pages, but they're not in order
The pair of numbers signify the possible page numbers for that particular thumbnail - i.e. 8/10 means that thumbnail could either be page 8 or 10 relative to the "1" at the starting column). This ambiguity arose because 2 scenarios could have happened during the changeover from the left column to the right (or vice-versa), and there's no way the software could tell immediately which one did. For example, here's the scan sequence if you want to scan from page 1 until 10 - 1,3,5,7,9 - 10,8,6,4,2. Now here's the sequence if you want to scan from page 1 until 9 - 1,3,5,7,9 - 8,6,4,2. Note that the software will not be able to tell if the first "even" page (i.e. the page scanned right after page 9) is page 8 or 10 - so that's why the thumbnail will display 8/10 until after all the pages are saved. During file saving, the software would then be able to decipher the page numbers based on the number of even pages versus odd pages. 
Hope the above makes sense. Now to answer your question - all you need to do is click the 'select all' button below the thumbnails and save it to a multi-page file (e.g. PDF, TIFF, WORD..etc) and it should turn out nicely arranged (1,2,3,4...) automatically. Important tips: 
1) Make sure that you always start scanning the first page of the contiguous section you want (e.g. if you want pages 12 to 99, start with page 12 on the left-column, not page 13 on the right).
2) Don't overshoot the first page while scanning towards it (i.e. in the above example - stop scanning at page 13, not 11).
3) Confirm there are no missing/skipped pages before saving.


a year ago (8/9/2016 1:43:44 AM)
Written by: anonymous
Next firmware update
Any news regarding the arrival of the next firmware update?
 

a year ago (8/10/2016 3:48:19 PM)
Written by: piqx yk
Next firmware update
By "firmware", I am assuming you mean the "software" (correct me if I'm wrong). We will be announcing PerfeCapture v3.211 very soon, which primarily fixes hang issues associated with USB 3 ports. It would be beneficial to know specifically which feature/performance updates you're looking forward to. 
 

a year ago (8/16/2016 2:19:57 AM)
Written by: anonymous
Next firmware update
various keyboard shortcuts and an option to decide the default save file format
 

a year ago (8/16/2016 1:33:41 PM)
Written by: piqx yk
Next firmware update
Yes, we got the shortcuts you requested via email and will implement them. As for the file saving format, the upcoming version shall remember the last format used and present it by default during subsequent saves.  
 


a year ago (3/23/2016 6:38:01 PM)
Written by: kyros
File saving options
Hi,
Is there a way to set default output file format. I'm scanning a lot of 2-3 page documents and it would really be much faster if your software could remember the last file format used (for example multipage PDF). Now it always defaults to JPEG file.
 

a year ago (3/23/2016 7:32:06 PM)
Written by: piqx yk
File saving options
There is currently no way to fix a default file format but the next perfecapture update shall remember the last file format used (to be released in the next couple of months). in case you haven't, do create an account with us and we will send you a notification whenever there is a major software update.  
http://www.piqximaging.com/customer/account/login/
 

a year ago (3/31/2016 2:21:58 AM)
Written by: kyros
File saving options
regarding the next update - could you possibly implement an keyboard shortcut for the function of enhancement mode
 

a year ago (3/31/2016 10:41:53 PM)
Written by: piqx yk
File saving options
Yes - we will add more shortcut keys in the next release, and will include the toggling of enhancement mode.
 

a year ago (4/3/2016 4:33:38 PM)
Written by: kyros
File saving options
on top of the enhancement mode keyboard shortcut toggle, could you also implement an keyboard shortcut for the rotate button.  Also after clicking on enhancement mode, I found it impossible to move to the next photo down via the keyboard (by pushing the down arrow), first I needed to move the cursor back over the list of scanned images to proceed scrolling through the photos via the keyboard.  Disabling/changing that would perhaps make the enhancement mode keyboard shortcut toggle much more effective.
 

a year ago (4/4/2016 2:04:06 PM)
Written by: piqx yk
File saving options
Sure - we'll add a hot key for the rotate function as well. 
The up/down keys are disabled when the "main" dialog loses app focus when any button on the edit box is clicked. What we can do is always switch the focus back to the main dialog after any button is clicked. Thanks for the feedback!
 

a year ago (4/5/2016 6:20:51 PM)
Written by: kyros
File saving options
another idea: an enhance/de-enhance all scans button

 

a year ago (4/5/2016 6:25:31 PM)
Written by: kyros
File saving options
also rotate all photos button
 

a year ago (4/5/2016 9:07:22 PM)
Written by: piqx yk
File saving options
Although it is possible to implement the enhance all and rotate all buttons, we're just wondering under what circumstance would so many scans end up with the wrong orientation and enhancement mode - probably you're scanning pages with mostly graphics (not enough text content for auto-orientation to work properly) and/or evenly balanced amount of text and graphics (no clear indication for the auto enhancement algorithm to decide if doc or photo mode is more suited for the pages)? If that's the case, it is recommended that the orientation and enhancement mode be fixed instead of letting the algorithms decide automatically. Orientation can be fixed by turning OFF auto-orientation and then setting the appropriate "preview" orientation (when OFF, the scanned images follow the orientation observed in the preview video). As for enhancement mode, you may choose either "photo" or "document" under settings instead of "auto". If you haven't tried them, give them a shot and let us know if they serve your purposes.
 

a year ago (4/6/2016 4:54:10 PM)
Written by: kyros
File saving options
Regarding enhance all - the reason is, for the material I am currently scanning, (which is mostly pictures) I like two versions of the scans - one enhanced and one untouched.  There is not any problem with the scans requiring the enhancement, it is more of an aesthetic preference - the enhancement mode gives the pictures being scanned a different effect.  I currently scroll through the pictures one by one and turn on the enhancement, an enhance all button would remove the need to manually enhance each scan (which is a tiny bit time consuming)
Regarding rotate all - I scan with the scanner facing away from me, and I get a bit confused when looking at the preview upside down/back to front.

Also, another idea (perhaps good?) would be if the scanner/software could have a mode where it recognizes page numbers - and on the preview pane the page numbers could be listed or even perhaps automatically ordered (eg.001-100) once scanned.  This is useful as when scanning even pages and then odd pages (ie not two pages in one scan) there would be not any need to manually sort the pages.  Also occasional I rescan a certain page and having the page automatically placed in position would be a excellent feature.  Im aware such a feature already exists however at times I rescan more than once and the second scan would be placed at the end of the list of scaned images instead of where selected.  
 

a year ago (4/6/2016 6:02:08 PM)
Written by: kyros
File saving options
Regarding "rotate all", I followed your instructions and successfully solved the problem
 

a year ago (4/6/2016 8:08:10 PM)
Written by: piqx yk
File saving options
Okay, it's understood - we shall include the 'enhance all' toggle button in our list of improvements.
Automatically recognizing page numbers is a great idea - we have tried that before but have yet figured out a way to very reliably detect actual page numbers (e.g. pages with no page numbers or with roman numerals, page numbers at unusual locations..etc). Nevertheless it is a continuing effort, and we will introduce it once the reliability is good enough (it'd be extremely frustrating even if just 1 out of every 100 pages is misplaced). Perhaps we may introduce a semi-auto system in the near future before that.
In the meantime, use the "page insert" feature to place a scan in any position - current version requires the user to right-click in between the thumbnail before the insertion of every single page, otherwise the page would be placed at the end.
 

a year ago (4/14/2016 6:54:01 PM)
Written by: kyros
File saving options
could you also include a keyboard shortcut for "remove finger"
 

a year ago (4/14/2016 7:15:19 PM)
Written by: piqx yk
File saving options
We will consider it among other new keys. However note that the user would still have to define the finger to be removed using the mouse. The key would just make it go into the "finger removal" mode.
 

a year ago (4/16/2016 4:10:10 PM)
Written by: kyros
File saving options
that is fine. I am very happy with the scanner and the level and quality of customer support from piqximaging
 

a year ago (4/16/2016 5:35:08 PM)
Written by: piqx yk
File saving options
Thanks for all the feedback!


a year ago (4/11/2016 11:56:28 PM)
Written by: Cedrik
Windows 10
Hi,

My computer was running windows 7 and had the scanner working great.
My computer automatically upgraded to windows 10 overnight and the software would not launch. Basically, I had the same issues as paulg mentioned.
I tried every step he took to fix it, but to no avail.
I reverted back to windows 7 and I still cannot get the software to launch.
What steps would you recommend me taking to resolve this?

Thank you
 

a year ago (4/13/2016 7:17:41 PM)
Written by: piqx yk
Windows 10
Thanks for the information provided via email the other day, and we're glad that it was resolved. We are now able to reproduce it here and it actually turned out that the problem wasn't Windows 10 at all. What happened was that Perfecapture had somehow initially failed to launch (e.g. due to USB not plugged in) in one Windows user account (let's call it user account 1). Probably due to the Windows 10 upgrade, you were logged into another user account 2 and tried launching Perfecapture and it won't launch - this is because while in user account 2, Perfecapture couldn't delete some internal data files generated by the earlier failed launch in user account 1 (access denied by Windows). So it kept looping infinitely trying to delete those files before launching. The problem was resolved when the files were deleted manually, which were in C:\ProgramData\tempusb. We will fix this in the upcoming software update so that no manual deletion is required even if the same scenario happens again.
 


a year ago (3/5/2016 10:24:27 PM)
Written by: John
PerfectPage option missing from PFC3 v3.2.0.8
Hi,
  I re-imaged my laptop and downloaded the latest version of your software (PFC3 v3.2.0.8 - Full Installer) and the release notes and manual mention the PerfectPage option, but it is no where to be found right clicking or directly in Settings.

What am I missing?

Thanks.
 

a year ago (3/6/2016 0:20:37 AM)
Written by: John
PerfectPage option missing from PFC3 v3.2.0.8
Windows 10 if that helps.
 

a year ago (3/7/2016 11:52:54 AM)
Written by: piqx yk
PerfectPage option missing from PFC3 v3.2.0.8
Hello John - The name "PerfectPage" was renamed to "FlatPage Pro" some time ago in order to preserve consistency with the existing "FlatPage" (our apologies for the confusion). So under Settings (or Quick Settings), just select FlatPage Pro instead. With it turned ON, additional text straightening will be performed to produce ultra-flat pages. It also does paragraph centering and edge straightening to cater for certain professional applications which demand them. In cases whereby these improvements are not essential, turn FlatPage Pro OFF to speed up processing time by around 10~20%. 
 

a year ago (3/7/2016 11:20:55 PM)
Written by: John
PerfectPage option missing from PFC3 v3.2.0.8
Alright, that makes more sense. I saw that the latest version was released in Dec. of 2015 (recently), so it seems logical looking at the download page that if you click on the "release notes" or download the "manual" that they would coincide with this. I thought the older version that I had already said "flatpage pro" already, so seeing "PerfectPage" seemed like a new option. I could be wrong though. You may want to update your documentation.

In any case, thanks for clarifying and getting back with me. It is appreciated.
 

a year ago (3/8/2016 0:33:21 PM)
Written by: piqx yk
PerfectPage option missing from PFC3 v3.2.0.8
Thanks for the feedback. We shall update the documentation shortly.
 


a year ago (3/1/2016 10:56:40 PM)
Written by: user
large books/magazines
any advice or plans to implement support for larger books or magazines?
I realize the scanner can only do 8megapixels max, is this improvable without improving the hardware (im quiet sure that is impossible?)
 

a year ago (3/2/2016 7:28:27 PM)
Written by: piqx yk
large books/magazines
Yes, you are right. The current xcanex's scan area is limited to A4+ (roughly 9 x 12 inches) partly due to the camera resolution of 8MP. Some users elevate the scanner by a couple of inches to cover A3 pages but the scan resolution drops to 100~150 dpi. So in order to get good scans of A3 sized pages (or dual A4 sized pages), a hardware change is a must. We are in the planning stages of a subsequent model that has twice the scan area (A3), and we are targeting a release some time mid 2017.
 

a year ago (3/5/2016 5:48:30 AM)
Written by: user
large books/magazines
I have not researched book scanners in a while (why would I as I am very happy with my xcanex), a good idea maybe is to offer the new hardware at a discount for customers who purchased the current xcanex maybe? Regarding large sized books, I found that changing from color to monochrome helps improve quality.
 

a year ago (3/5/2016 11:53:05 AM)
Written by: piqx yk
large books/magazines
A discount for existing xcanex users who wish to upgrade to the Pro hardware is a great idea - we will work out a plan when nearing its release date. Anticipate improvements (in both software and hardware) other than just increased scanning area.

Monochrome (or grayscale) mode is significantly sharper than color mode due to the Bayer array of the camera's sensor - a process called "debayer" is done to extract color information which involves image interpolation, which inherently brings down the resolution. So if color information is of low priority in a particular application, selecting grayscale mode would be beneficial.


a year ago (12/23/2015 4:07:35 PM)
Written by: paulg
Windows 10
I'm having trouble installing the latest patch on Windows 10. I had 3.2.0.3 installed under Windows 7 and it works fine since I upgraded the OS, but both the patch and the full installer just hang when I try to run them. I've tried setting the Disk1\InstData\VM\patch.exe and Disk1\InstData\VM\xc1b.exe files to run in Windows 7 compatibility mode, but that hasn't worked. Any ideas?
 

a year ago (12/23/2015 8:51:41 PM)
Written by: piqx yk
Windows 10
We have evaluated both the patch and installer on Windows 10 with no issues, so something must be amiss here. Let's start by getting the patch to work. Firstly some quick questions:
- at which point did it hang (if possible, get a screenshot so we have a better idea)
- which version of the patch were you using? (just let us know the zip filename)
- the correct way to start the patch is by running "Patch_Perfecapture.exe" at the root folder - try that and see if it makes any difference
 

a year ago (12/23/2015 11:20:06 PM)
Written by: paulg
Windows 10
Thanks for the reply. I'm using Patch_3205_STD. From a freshly booted machine and a freshly unzipped patch package (without setting any explicit compatibility settings on any files), I ran Patch_Perfecapture.exe, said "yes" to the UAC prompt, then pressed the Software Update button.

I then got a SmartScreen message.

I pressed "Run anyway" that that was where it hung. The Patch GUI stayed running and looking in Process Explorer, I could see that Patch_Perfecapture.exe had spawned 3 patch.exe processes. When I tried to look at the properties of these in procexp, I got "Error opening process".

Pressing the Exit button in the patch GUI closed the GUI, but left all the processes running.

Rebooting and trying again didn't bring up the SmartScreen message, but otherwise had the same effect. 

Thanks.

 

a year ago (12/24/2015 0:39:50 PM)
Written by: piqx yk
Windows 10
Thanks for the screenshot. We have tried the same 3205 STD patch but just couldn't get it to pop the SmartScreen message or hang. We then set all security settings (including the SmartScreen) to maximum, hoping that could be the cause but unfortunately it could not be reproduced. Nevertheless, there are 2 things that you can try:
a) Temporarily turn off the SmartScreen (Control panel->System and Security->Security and maintenance) and run the patch again
b) If (a) doesn't work, uninstall Perfecapture and re-install again using the v3.205 full installer
Meanwhile, we'll continue to figure out what could be wrong and will update you if we have findings.
 

a year ago (12/24/2015 10:18:13 PM)
Written by: paulg
Windows 10
Thanks. I just had the idea to re-try after temporarily disabling my anti-virus software and the patch worked fine. I've got Avast Free version 10.4.2233 installed, and although it wasn't giving any warnings, errors or messages, it's obviously interfering somehow with the setup.
 

a year ago (12/26/2015 6:49:31 PM)
Written by: piqx yk
Windows 10
Thanks so much for letting us know! We shall get hold of the Avast anti-virus and see if anything can be done to prevent the blockage from happening in future patches/installers.


a year ago (10/7/2015 1:51:59 AM)
Written by: mattbtx
Software question
How does Perfecapture know that there are images to reload when it starts up? I had about 250 pages scanned of a book and the software crashed. I started it up again and it reloaded all the files. This time, however, Windows froze up. Now, it erases all the .pqx files in the Users/Username/AppData/Roaming/piqx/data folder when I start the software instead of reloading them. Even if I copy the images back into the folder or Restore them, Perfecapture keeps deleting them insteading of reloading them. How do I get it to see them?
 

a year ago (10/7/2015 2:39:48 AM)
Written by: mattbtx
Never mind ...
I figured it out - second folder under My Pictures/Piqxdata. That does it.
 

a year ago (10/7/2015 4:47:09 PM)
Written by: piqx yk
Never mind ...
Note that those pqx files in My Pictures/Piqxdata are "processed" scans and do not contain the raw images or other relevant data - so without the full set of data in the Users/Username/AppData/Roaming/piqx/data folder (including both pqx and all txt files), they wouldn't be properly reloaded into Perfecapture.
 

a year ago (10/7/2015 4:41:59 PM)
Written by: piqx yk
Software question
Yes you are right - the pqx files are used to restore the scans when Perfecapture abnomally exits (such as crashes or hung-ups..). However not only the pqx files must be present - there are other .txt files in the ..piqx/data folder which contain information about each scan which are needed in order to allow proper reloading. All files are deleted only upon exit from Perfecapture. There are 2 other things that we are concerned about
(a) We're fighting to get rid of all crashes - so we are curious to know if you are using the latest Perfecapture v3.205 ?
(b) During reloading of scans, sometimes it may show "not responding.." even though in fact it is still processing, especially when there are many scans to be reloaded. Should it be re-loading again next time and Windows shows "not responding..", try not closing it - just let it run and see if it launches after a few minutes.
 

a year ago (10/8/2015 10:03:17 PM)
Written by: mattbtx
Software question
Yes, I restore the entire data folders, all files. I right-click on the folder, choose "Properties", then go to the "Previous Versions" tab and choose a restore point. (Windows 7 Home Premium x64) It seems to work fine. I am using the latest software version.
I guess I'm lucky - I have NEVER had any problems reloading. I'm able to edit the scans and remove fingers just as if it never crashed. Of course, I do have a fast system. My computer has a Core i7 Haswell processor - quad-core with hyperthreading. I also have 16GB of memory and a 1TB Samsung 850 Pro SSD. Even reloading 250 pages when starting up takes less than 5 seconds. I've never gotten a "not responding" message. I believe the problems I've had with locking up are computer-related - my USB 2.0 port was flaky. I've switched to another computer and will be getting the motherboard replaced on the original laptop.
I have found one issue that I can reproduce. At the end of a book, I scan the back cover. I have to do the scan manually because I can't get it to auto scan. Then I choose "Edit" to change the corner points. Once I'm ready, I click the Checkmark (done). The software crashes every time. I've learned to do my front and back cover manual scans first, before auto scanning the rest of the book.
 

a year ago (10/9/2015 1:07:21 PM)
Written by: piqx yk
Software question
I have to admit that we initially overlooked the portion on scanning book covers, and it is not quite user friendly. Currently digital page flattening (FlatPage) does not support edge printed pages (i.e. some book covers, magazine pages) and if a page with edge-printing is forced into the FlatPage algorithm, it may crash. So when scanning book covers, switch from "auto page detection" to 'semi-auto page detection" (launch quick settings by right clicking the mouse while pointing at preview window) - this is illustrated in page 73 (section 5.12) of the user's manual (user's manual can be found in the help center by clicking the "?" button at the bottom right). Semi-auto page detection does not have FlatPage - so after scanning the cover, return to "auto page detection". We will implement a hassle-free way for scanning book covers in future software updates.

Anyhow, it should not crash even when the incorrect mode was used and we'd like to fix that first - there should be a couple of "crash dump files" in the "C:/Temp" folder of your PC after the crashes. If possible, do send us those dump files (with the name "Perfecapture.exe.xxxx.dmp" where xxxx are unique numbers for each crash). Since they're around 50MB each, you could send them to us by dropping them into the DBinBox webpage here:

https://dbinbox.com/piqximaging

Those dump files would pinpoint which part of our codes caused the crashes and we could immediately fix it for the upcoming software update. Thanks in advance.


a year ago (10/3/2015 3:01:34 AM)
Written by: John
LINUX
Any prospects on having driver and software for LINUX users?
 

a year ago (10/7/2015 4:16:29 PM)
Written by: piqx yk
LINUX
The xcanex does not run on Linux at this moment, and there are no immediate plans yet for its future support for Linux. Should such a plan emerge in the future, we would make an announcement via our newsletter and/or website. We are sorry for this circumstance.


a year ago (9/27/2015 3:06:50 PM)
Written by: gmefmax
Do you have dealer in Mainland China or HongKong/Macau?
Hi there,

I am interested in purchasing xcanex. 

Do you have any local dealer in mainland China or HongKong Macau?

If not, what are the requirements to become your distributor in mainland China?

I love books and there are many business have a similar needs for digitalising their contents. 

I am thinking to setup a side business to help book worms like me to obtain gears like xcanex to digitalize their own library.

Cheers,

gmefmax
 

a year ago (9/28/2015 0:36:51 PM)
Written by: piqx yk
Do you have dealer in Mainland China or HongKong/Macau?
Hello gmefmax. We currently have partners in Japan, U.S. and Germany but we have yet to find a suitable distribution partner in China/HK/Macau. So we are certainly open to having you as our new partner in these regions. Do write to us at yourfriend@piqximaging.com and we can discuss more on this opportunity.


2 years ago (9/17/2015 0:41:22 AM)
Written by: mattbtx
Perfecapture 3 software
Could you possibly change the software so that it doesn't automatically delete everything when you shut it down, or perhaps asks you? Sometime I have to stop before I'm finished scanning a book, and I'd like to be able to shut it and have it reload my scans when I start it up so that I can continue where I left off. The only way I can do this now is to kill the software in the Windows Task Manager. When I do that, it reloads all the scans automatically at startup. If I shut the software down properly, though, it deletes everything.
 

2 years ago (9/17/2015 3:04:29 PM)
Written by: piqx yk
Perfecapture 3 software
Yes, we will be implementing a new feature to allow saving of existing scans as a project, which can be re-opened later for continuation. The basic work is almost done, but some users further wished that the project could be saved even before processing is complete (i.e. that means perfecapture has to automatically resume processing of unprocessed images upon loading a project). So that would probably take another couple of months to implement and test. It should be available in v3.300 to be released before the end of the year.
 

a year ago (9/19/2015 5:56:22 AM)
Written by: mattbtx
Perfecapture 3 software
You seem to have misunderstood my question. I'm not asking for a new feature. I'm asking for a change in existing behavior. Right now, when you shut down the software (click on the X in the upper right corner), all of the existing scans are deleted. I am asking for that to be changed - for the scans NOT to be deleted when the software is shut down. That way, when you start the software again, it will reload all of the scans. I don't care about projects. I just want to be able to shut down the software, and then continue from where I left off when I start it again. All of the scans can still be deleted at any time by selecting them all and clicking on the "delete" button. It just seems that there isn't any particular reason for all of the scans to be deleted automatically when you shut down the software. It's a random act. I would prefer them to be left alone, or at the very least, for the software to ASK if I want the scans to be deleted or not.
 

a year ago (9/19/2015 0:01:35 PM)
Written by: piqx yk
Perfecapture 3 software
You are absolutely right - there is no reason not to reload previously scanned images if a fully functioning reloading mechanism is already in place. However the current reloading mechanism has unresolved issues which causes abnormal and erratic behavior (i.e. occasional missing thumbnails, page flattening not done if re-processed, dual-column scans reloaded as unusable single column..etc). We have to also be careful with unintended consequences such as users being forced to wait for reloading of hundreds of unwanted pages from the last session. So probably reloading has to be made faster, or perfecapture could ask users again during start up. In short, much work needs to be done to make it an officially supported feature. But you are right - it can and should be done. We shall clean up the reloading codes, add the necessary precautionary features.. etc. And if that could be done and implemented before the full-fledged "project" feature rolls out, we'll do it.


2 years ago (9/10/2015 10:16:29 PM)
Written by: John
Perfecapture 3 Inconsistent Enhancement Processing
Hi there,
  First of all, the xcanex device is sweet! I just got it a few days ago and am still tinkering with it. One thing that I have noticed is I did about 90 pages worth of an antique cookbook with dual page mode enabled and sometimes the auto-detection is a bit off, though it is easy enough to fix. Here is the issue that I am seeing, and I am sure it is just my ignorance of the software.

1) image is scanned and processed
2) It is *bright* and cleaned up, but the skew is wrong for one reason or another
3) I define the document outline and let it process again, but it no longer processes a bright/cleaned up picture

It is dark, and no contrast changes to the original picture. It is only cropped essentially (not using the crop tool). I would say, maybe it is related to the scan itself, but it was processed correctly before I redefined the document borders. There is no real difference clicking the "enhancement mode" on and off to see the difference. I am using the terms from memory as I am not around to look at their correct names, but hopefully you'll know what I mean.

Any ideas? 
 

2 years ago (9/12/2015 1:05:51 AM)
Written by: John
Perfecapture 3 Inconsistent Enhancement Processing
Interestingly, I started scanning in single page mode and it does not seem to display this problem.
 

2 years ago (9/14/2015 1:23:47 PM)
Written by: piqx yk
Perfecapture 3 Inconsistent Enhancement Processing
Hi John,

The only difference between the auto-processing (when page is auto-detected the first time) and the re-processing (after manually defining the page corners) is that the digital page flattening algorithm (FlatPage) uses its own prediction of where the actual page corners are, versus the corner defined by user - meaning when user manually defines the page corners, it will skip its own search for the corners and use those defined by the user. From your description, it seems that FlatPage was not done at all after manually defining the corners. There are several possibilities why this could happen: 

1) The book has hardcovers and the "softcover" mode was used - in this case, turn on the hardcover mode before scan or re-processing the image
2) The page(s) being scanned has "edge printing" - meaning that it has some printing right at the top/bottom edges of the page - FlatPage will not work in this case
3) The manually defined corners are too far away from the actual page corners - try re-defining the blue markers to be closer to the page corners and re-process again. See whether it makes any difference to the result.

Here are some new tutorial videos that you might have missed and could be helpful in resolving the issue (video#6 illustrates manual definition of page corners):
http://www.piqximaging.com/quicktips
Let us know if the above helps. If the problem persists, do send over some sample bad scans (save them as JPG) to yourfriend@piqximaging.com - I'll take a look at them and predict what else could be wrong.


2 years ago (7/27/2015 11:45:52 AM)
Written by: gazerwolf
Water stain
I have a book I want to scan that has a water stain. I did a small scan of part of it with the version of the software that shipped with my xcanex and the water stain was eliminated from the scan. I updated the software to the current version and did another test scan. Now the stain shows up in the processed scan.

What settings can I mess with to try to eliminate the stain from the processed scan and still use the most current version of the software?
 

2 years ago (8/17/2015 8:39:21 PM)
Written by: piqx yk
Water stain
I'm so sorry for the delay in responding - normally the system would send a notification whenever there's a post but this time it somehow didn't. 

If the stain is not too strong, by right it should be able to remove it, even with the latest software version. Just make sure it is in the "document" enhancement mode and not ""photo" - this short video shows what the 2 modes are good for and how to toggle between them (jump to 1m 38s of the video):
https://youtu.be/4erVjzuy2nM?t=1m38s

However if the stain is still there even in document mode, do send us a sample scan of the result (email to yourfriend@piqximaging.com) and I'll get back to you on what could be the problem and what we can do about it.


2 years ago (2/1/2015 6:26:09 AM)
Written by: dtg
Using ABBYY version 12
I installed PerfeCapture 3 and noticed it still uses ABBYY version 10. This version works well but if I purchased ABBYY version 12 is there any way to get PerfeCapture to use it instead of version 10?
 

2 years ago (2/2/2015 8:59:28 PM)
Written by: piqx yk
Using ABBYY version 12
The perfecapture cannot be configured to automatically use external application except for its own integrated FineReader 10 Engine. However files saved (e.g. PDF, JPG) can be manually loaded into FineReader 11 or 12. Some xcanex users use the "automatic saving" feature (under settings--> scan settings) to automatically save scans as JPEGs to facilitate easy loading into external apps such as FineReader 12.
 

2 years ago (2/2/2015 9:26:16 PM)
Written by: dtg
Using ABBYY version 12
A brilliant idea. Many thanks. I should note that FineReader 10 has excellent OCR, much better than the latest version of OmniPage.


2 years ago (1/13/2015 3:22:41 AM)
Written by: smithscanner
Are there release notes for the new version 3?
The December 2015 release was very very good.  I have had faith in the product and the team since I bought the unit over a year ago but honestly until that update my results were hit and miss but now they are mostly all much better.

I see the new January 2015 version 3 is available and I am excited to try it however I wonder if you have release notes or any details on the changes in this new update.

Thank you
 

2 years ago (1/14/2015 3:44:17 PM)
Written by: piqx yk
Are there release notes for the new version 3?
Thanks for the feedback, and we're glad to know the software improvements are helping out. The new version 3 is a major update that we have yet to publicly announce but will do so soon. The most notable improvements include higher capture speed, improved digital page flattening for text and smoother operation throughout high volume scans. The release notes are in the works and will be available on the download page by the end of today - do check it out.
 

2 years ago (1/15/2015 1:03:14 PM)
Written by: smithscanner
Are there release notes for the new version 3?
Thank you!  I truly do like everything about the product, you folks have done very very well.  I use a number of scanners in my job and most of the small ones that have come out over the years with software processing aren't good for real work.. but yours has impressed me with each new update.  I look forward to trying the 3x version.  All the best. 

BTW: I used to live off of Orchard Road when I worked at SBC/MediaCorp. S'Pore was a great home and I feel some pride in seeing your work do so well.
 

2 years ago (1/15/2015 1:07:22 PM)
Written by: piqx yk
Are there release notes for the new version 3?
Thank you so much for the encouragement! It'll motivate us to do even better.


3 years ago (8/12/2014 6:32:12 AM)
Written by: stu pididoit
what software does the xcanex use to brighten/enhance the scaned image
The xcanex software has an option to enhance the scanned images contrast, can this feature be used on jpegs which were not recently scanned.  To clarify I scanned a book and saved the book with the enhance mode turned off so the contrast of the book was dark.  Can I open the perfect capture software on another occasion and enhance the background of the scanned book without rescanning the book?  If not what software does perfectcapture use to archive this enhancement? 
Also maybe implement this feature in a future update?
 

3 years ago (8/12/2014 2:20:27 PM)
Written by: piqx yk
what software does the xcanex use to brighten/enhance the scaned image
It is unfortunate that the xcanex perfecapture is currently unable to import scanned images to be re-processed. However we do have plans to implement a feature that allows users to save unfinished jobs as projects and re-open them for future editing. This involves a big structural change in the software and will take several months for implementation.
The enhancements in perfecapture are all done using our own algorithms and we believe not many software in the market today can produce the same result, if any. Some really good professional software like these should be able to do the job but may cost a few thousand dollars:
http://www.youtube.com/watch?v=oW8qnxWsu1k
http://www.youtube.com/watch?v=Zzm-YPUjZT8&feature=youtu.be

In response to your email, I have asked about the possibility of sending us some samples of the JPGs that you have scanned. What we can do is try to find a method to apply the enhancement externally, and if successful, it'll be unnecessary for you to re-scan the whole book.
 

3 years ago (8/12/2014 6:55:42 PM)
Written by: stu pididoit
what software does the xcanex use to brighten/enhance the scaned image
I have too large a number of documents i would like to enhance, so sending these documents to you would not be an option.  Whilst researching how to increase the contrast of these jpegs, using perfectcapture to increase the contrast of the images was just one of the potential options I was going to try. I am very happy with the software and hardware of Xcanex.

 

2 years ago (1/13/2015 3:56:01 AM)
Written by: smithscanner
what software does the xcanex use to brighten/enhance the scaned image
For my own archival quality scans I use the PlusTek A300 flatbed, I love the size and price and portability of my Piqx but the huge, heavy, expensive PlusTek does the big jobs with no need for curvature processing.  The one thing about PlusTek systems is that they make light images of all text pages so post processing for darkening and sharpening is required.

Many people will say "just use Photoshop" but personally I use Corel PaintShop Pro X5 (it is now on X7 but this feature is generally still the original from Jasc PaintShop so all versions are about the same). 

The following looks long and hard.. I promise you that actually doing it takes less than a minute to set up and after you have done it once, you will see that it is pretty simple and logical.  And Powerful.

The steps for textual page images are

1) open a page image in Edit mode in PaintShop Pro ("PSP"). 

2) Click the "Adjust" menu and choose Brightness and Contrast.  3) in the popup dialog try setting the Brightness to -10 and the Contrast to 20.  Look at the changes on the image and play a bit until you find a nice setting, keeping the brightness in the negative and the contrast in the positive is typically very helpful.  When you get the right look, close the dialog and the stings will be retained. 

4) Click again on the "Adjust" menu but now go down to the "Sharpness" option and from the secondary list click on "High Pass Sharpen"  when the dialog pops up try the initial setting of Radius 10  Strength 70 and Blend Mode set to Hard Light.  You can use the little check box in the upper right of the dialog to see your changes on the image and compare it easily to the original.

If you get a set of these two options to you liking for a single page and want to apply it to the entire set of images from the same book session, all you have to do is create a Script.  Write down the settings you like from the dialogs and undo all of the changes to the test page image, then click on the File menu and scroll down to the Script option.  Click on the submenu item "Start Recording" and do the same steps ij the same order as before.  When you are done, go back to the File>Script menu and click on "Save Recording"  Give the script a name and save it.

Now that you have a script you can run it as a batch against all of the images for the book session.  First undo the changes to the one test page (so that when you run the script that page wont have the effects done it twice) and close that image without saving the changes.. or just close the image and tell PSP not to save the changes.

Now that no images are open in PSP, go to the File menu and scroll down to the "Batch Process" item.  Click on that to bring up a batch dialog.  Browse to the folder where your book files are and select all the files you want to do.

Click in the "Script" dropdown and scroll through the list until you see you new Script, select it.

Click the boxes for "Use Script" and "Silent Mode".  If you don't choose Silent Mode then you'll watch every file get processed with the popups.. it just adds time to the processing so go with 'silent'
 
In Save Mode, choose one of the options... I usually scan to TIF and save here to JPG using the "New Type" option, but you can just use "Copy" to keep your file type.  Careful not to do "Overwrite" unless your originals are backed up elsewhere.

Down in Save Options choose your export file type, folder to put the new files and then set the New File Name by clicking the "Modify" button.  Personally I set the New File name to be "Document Name" then "Custom Text".  When "Custom Text" is selected in the right side box a text box appears under the right side list, I just enter a "b".  Click on Ok to close the Modify Filename" popup.

Now you're back at the Batch Process dialog, just click on "Start" and watch it blaze through the job.

That all sounds like a lot but once you do it a single time you see it takes only seconds and it's easy and you'll be ready to go back and fix up loads of old scans.

Hope that helps.


3 years ago (7/19/2014 6:50:19 AM)
Written by: martyh
two scans of each page
Hello,
I received the Xcanex in the mail yesterday, and I'm trying to figure it all out. I have a lot of questions, but I'll start with one at a time.

I'm using book mode, open face, attempting to scan both pages at once. For whatever reason it is taking two scans of every page. They are identical scans. I only need one of each open set of pages, and I'd rather not have to delete every other thumbnail for a multi-page book. So, what am I doing wrong? What setting am I missing that is forcing the scanner to take two pics?

Thanks for your time. Now, on to the next question....
- martyh
 

3 years ago (7/20/2014 0:27:30 PM)
Written by: piqx yk
two scans of each page
Hello Marty,
It is never supposed to produce 2 scans of the same page. The only condition that I can think of for your case is that it did not auto detect the page and 2 unprocessed raw images are produced instead (since it couldn't detect the pages and unable to separate/process the left/right pages, it just shows the same raw image twice in place of what should have been the left page on the first thumbnail and the right on the second thumbnail.
Now we have to figure out why the pages weren't detected:
- since you were scanning 2 pages simultaneously, did you switch to 'dual-page' mode? (you should see a white guide line in the middle of the preview window). This is described in page 3 of the user's manual addendum : 
http://www.piqximaging.com/software_update/XCANEX%20User%20Manual%20Addendum-FlatPage.pdf       
- right click the mouse while pointing anywhere within the preview window - a quick settings dialog should appear - check that auto-page detection and processing are turned ON
- ensure that both book pages are well within the preview window and all page corners can be seen - once the pages are detected, you should be able to see 4 blue dots at each corner of each page
Do let us know if the above resolves the issue.
 

3 years ago (7/21/2014 4:49:11 AM)
Written by: martyh
two scans of each page
Okay, I have checked all the settings. I then scanned a multi-page story in a book. I'm still getting two complete scans for every page. BUT, I watched the process this time... I set the book open to scan facing pages, click the scan button, and I actually get two flashes of the camera. In the thumbnail window the left side of the page appears and in the second scan the right side of the page appears, but when the recognition process is done I have two full scans of both facing pages. I then saved the file as a multi-page PDF, hoping that maybe the saving process would somehow magically integrate the double pages, but no such luck. My PDF has, in fact, two full page scans of every page.

By the way, just as an FYI, I'm using a Windows 7 Pro 64-bit system. 
- martyh
 

3 years ago (7/21/2014 9:16:48 PM)
Written by: piqx yk
two scans of each page
Using it on Windows 7 Pro 64-bit is definitely not a problem. If all the settings were indeed correct, there's just one possibility left and that is the camera height being too low, causing the page/book corners to be outside the camera's view. I've prepared this illustration just to be clear - the left side shows what you're experiencing now, and on the right is what it should be - the difference is that the camera was adjusted to be further away from the book : refer to sec 2.2.1 on page 15 of the user's manual. If this still doesn't resolve the issue, a quick way for us to understand more is to take a screen capture of the video preview before a scan (similar to what's shown below) and let us have a look.

 

3 years ago (7/22/2014 1:55:37 AM)
Written by: martyh
two scans of each page
First, the problem I'm experiencing is that when I open the settings, even though "Automatic Document Processing" is checked, the default option is always "Manual Page Detection."

So I changed it to "Auto Page Detection," messed with the camera's height, and was *finally* able to get the camera to auto detect the pages. But as you can see from the attached screenprint, the "Auto Detect" appears to change back to "Manual Detect" on its own while I'm simply turning the page in the book to get ready for the next scan. (Please excuse the black bookholder I've placed on the pages in the main window. This was simply to hold the book open while I used both hands on the mouse and keyboard to make the screen print.)

I need to be able to have the settings default to "Auto Detect" and have it stay that way, with "Manual Detect" being the option I would, obviously, manually change to if/when necessary.

- martyh
 

3 years ago (7/22/2014 10:43:26 PM)
Written by: piqx yk
two scans of each page
Good to hear that you got it working as it should. Once 'auto page detection' has been selected, it should stay that way and not switch to manual by itself- we designed it to be mostly used in the auto mode, if not all the time. So one question - did it happen only once, or did it happened several times? If only once, was it possible that you unknowingly double-clicked on the preview window? - doing this this would immediately switch it to manual page detection for that particular scan only. 
 

3 years ago (7/22/2014 2:13:01 AM)
Written by: martyh
two scans of each page
However, when the auto detect works, and I get a single page scan, and then save the scans as a multi-page PDF -- here's what the pages look like when I open the PDF file; so even when the scan works, I can't use the result. (Please ignore my finger image for these tests I'm not concerned with removing these.)
 

3 years ago (7/22/2014 11:06:11 PM)
Written by: piqx yk
two scans of each page
I assume this didn't happen to all the scans, and only for this particular one (the other scans on the thumbnails seemed okay). This one had its aspect ratio totally off and slanted quite severely - this is most probably the result of inaccurate detection of either the gutter or page corners. In order for the page flattening algorithm to work, it needs to see a clear book edge contour contrasting with the pad. From your screen shot, we can see that the camera was aimed to see partly outside of the scan pad and with the top book edge almost going out of the pad. Could you try out this suggestion? To easily tell if camera aiming and book placement are good, simply wave your hand below the camera prior to a scan and see that the blue dots refresh their positions - if they do not fall inside the page or outside the pad, then the scan should turn out okay. Let us know if it works.
 

3 years ago (7/23/2014 1:00:41 AM)
Written by: martyh
two scans of each page
First, the switch during the scanning process, from auto to manual, occurred a couple times, not just once. Second, only *one* of the final pages had the correct aspect ratio; all of the others were skewed as I showed in the screen shot.

I'll be honest with you: I spent over an hour screwing around with the scanning of that one story, only to end up with the skewed pages that I showed you. Loading the file into OmniPage resulted in so much garbage content that I had to just scrap the entire file and all my work. I then used my flatbed scanner, had the pages scanned in about 3 minutes -- directly into OmniPage -- and the OCR worked nearly flawlessly. I was done in about 10-15 minutes total.

I'll give your example shown above another try, but I'm really losing patience -- as this is costing me valuable work time.
 

3 years ago (7/23/2014 1:20:21 AM)
Written by: martyh
two scans of each page
Sorry, I just can't do it; I can't get the software to work and align properly. I'll have the four blue bull's-eyes on the corners all lined up. By the time I click on the scan button the blue dots have disappeared and I get two full-page scans. I have spent nearly 20 minutes just trying to get a good, clean scan of one single page. I would have had the entire story scanned and OCR'd in OmniPage by now. It's simply not worth the time and effort for a device that cost me nearly $300.
 

3 years ago (7/23/2014 9:30:13 PM)
Written by: piqx yk
two scans of each page
I'm truly sorry this didn't work out for you. We did all that we could have done and worked tirelessly to urgently try replicating what you're seeing, but sadly to no avail. For example we spent more than 6 hours just to try figuring out how it could have switched by itself from auto page detection to manual. We tried with different sequences and configurations, and even went through our codes line by line to see how it could have happened. We were hoping to find something and provide a fix but there was none. Those strange happenings you're seeing just couldn't be replicated here. Nonetheless we will continue with our efforts.

As to what we can do to help with the latest puzzling mystery of why auto-page detection just refused to work on your system, we've decided to make a video today - we scanned 20+ pages in total darkness (worst case condition) using the recommended guidelines, and then followed by another 20+ pages based on the last screen shot you provided (approximated camera setting and book positioning). Evidently from the video, it does give us some idea on what you're seeing and getting, and we hope this video at least clarifies a little:

http://www.youtube.com/watch?v=FkLLocZ5Dto
 

3 years ago (7/23/2014 10:02:25 PM)
Written by: martyh
two scans for each page
I really appreciate the effort you made in that video to try to duplicate my situation -- but that video is, unfortunately, like all the vids you have posted. You and your team are experts at setting the open book in the correct way for a scan. But I want to see it. All your vids simply show an open page -- and then you turn the vid off to set the next page -- and then turn on the vid to capture the scan again.

I want you to duplicate in video what you advertise this scanner is capable of: Turn the video on and don't turn it off -- scan an open book page, let us see you turn the page and set the open book for the next scan **using the 5-second timer** which is what you advertise this scanner is capable of. I want to actually see you turn the pages of a book and have each set of pages ready to be scanned, and scanned, using the 5-second timer. In fact, I'll even settle for the 10-second timer, but I want to see you turning the actual pages of the book and have it auto-detected in time for the next scan.
 

3 years ago (7/24/2014 1:49:05 PM)
Written by: piqx yk
two scans for each page
Okay, you mean something like this?:

http://www.youtube.com/watch?v=QZ8f2o67t1A
(this one was made around a month ago - but the purpose was to show the scan speed for some other customers, not about book camera adjustment / book placement) - timer mode was used with the timer interval set to "0" seconds, so we could capture in the shortest time of 12 pages per minute.

Or maybe this one (this is one of our very first videos uploaded more than a year ago):
http://www.youtube.com/watch?v=y2p_Nt2WQE0

The latter one even showed direct saving to both PDF OCR image and text formats without needing external apps like Omnipage..etc. And the results were displayed at the end.

But for your case, we'll make another one today just to enlighten your doubts. We'll upload it by sunrise tomorrow.

**
Now for your other misunderstanding about our last video : We didn't turn anything off like what you thought - immediately after every capture, xcanex's own video pauses because the camera needs to switch to full resolution for the capture, and then switch back to VGA to resume motion video preview. Try it yourself - after the flash, move your hand below the camera and it won't refresh as long as the 'pause' mark stays on screen. That's when the book was flipped, and it couldn't be shown. I had expected that one might doubt the authenticity of the last video, so when I really had to skip, I decided to put up a notice that displayed "Video skipped until problematic scans happen.." at 5:55 (the video initially turned out to be 14 minutes, but our trial version of Microsoft Expression Encoder used to encode the video could only allow 10 minutes max - so I had to cut off 4 minutes somewhere..). 

This is also evident from the 2 videos above in this post - you can see exactly what's happening when the xcanex's preview pauses after every scan. Of course, we could have waited till the preview comes alive before flipping the page, but that'll slow down the whole scanning process a lot and one of the main points in those 2 videos was to show the time taken to scan those pages.
**
Ok, off we go now to figure out how to make a more suitable video for your case. Be back soon.
 

3 years ago (7/25/2014 0:38:06 AM)
Written by: piqx yk
two scans for each page
Managed to only start filming the video from 9pm due to an overly hectic schedule today, but luckily we got it done in a couple of hours. We still think the best way is to insert an overlay like we used to do, but this time we zoomed the camera closer to the book and PC screen. Here it is:
http://www.youtube.com/watch?v=aQzYE_8Ozgs

Or you can download the video from Dropbox for better resolution:
https://www.dropbox.com/s/vwl7madpbeqynxl/Effects%20of%20Camera%20Aiming%20and%20Book%20positioning%20Pt2.wmv

Firstly showed how to judge if the book position is good - blue dots appear every time after a wave of hand. I then shifted the book to bad positions and the blue dots were either intermittent or don't appear at all. Scan was started with timer mode set to 0 sec interval and autofocus off (to maximize speed). Did a manual focus once before starting scan. When in timer mode, page has to be flipped right after the flash. Subsequently changed to auto scan initiation mode and scanned a few front and back pages. Scans were then saved as searchable PDF OCR and MS-Word. OCR errors are left untouched. Here are both files in zipped format:
https://www.dropbox.com/s/mdq0ppmjeiensft/Scans%20done%20during%20video%20filming%2024th%20July2014.zip
 

3 years ago (7/25/2014 2:19:47 AM)
Written by: martyh
two scans for each page
Well, I thank you for all the effort you've put into this; you certainly have gone above and beyond the expected level of customer support. You obviously have the software and positioning of the book down to a science. I had already packed up the scanner for its return trip to my place of purchase, but I'm going to unpack it and give it another shot. Unfortunately, I don't feel very confident.

Any chance you could make a trip to my house whenever I need some scans done?
Cheers, and thanks again.
I'll let you know how my adventure goes....
- mh
 

3 years ago (7/25/2014 6:48:44 AM)
Written by: martyh
Update
So I unpacked the scanner and set it up -- again -- only this time on a table by itself (along with my laptop) so that I could spread out and relax while I did this. I was still having untold problems getting the book to set up correctly in the PerfeCapture software so that all the corners were recognized. I was about to give up -- again -- when my wife happened to wander by the room, so I called her in, and explained the difficulty I was having. She made a casual comment about how I should place the book, which I then did --

And everything just lined up perfectly. I had the occasional bad scan, but I managed to scan in seven different stories of different lengths from five different books, hardcovers and trade paperbacks, nearly flawlessly! I would estimate about 100 pages, give or take. Now, I can't speak to the quality of the text, yet; these were just scans and then I saved the files in a couple different formats (PDF OCR text and MS Word), opened them up and looked over them quickly, and all *seemed* okay, though I did notice some bogus words, etc. as I scanned through, but that's always typical with scanned pages (at least in my experience). 

So, it seems that my scanner and book layout problems appear to be resolved, which means I'll be hanging onto the scanner at least a bit longer!

Thanks again for hanging in there with me. You were probably shaking your head all this time wondering what the heck I was doing that was making this all so difficult. Well, my bad -- as my wife figured out and yet I'm the one that manages all the computers in the house.

Cheers,
- martyh

 

3 years ago (7/25/2014 3:43:15 PM)
Written by: piqx yk
Update
Thank you too for your patience and willingness to try out the suggestions. It is our utmost responsibility to insure all xcanex users get the intended result and experience its usefulness - otherwise it would really defeat the purpose of our painstaking years designing and developing it. It is relieving to hear that xcanex is starting to help out with your tasks. However we know that our job is not done - we will continue with our support whenever and with whatever we could, and perpetually improve every aspect of the xcanex system.